FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We currently only ship within the UK (United Kingdom) But are working hard to extend our reach to all teens worldwide We aim to provide our products to teenagers all around the globe in the near future.
How long does shipping take?
Most Items are hand crafted, printed and customized just for you. All products are made to order and may take upto 3 days to dispatch as we only have a handful of staff, After this delivery will take place in 3-5 days if you have a rush order or bulk order please contact us directly for a quote and special delivery options.
Returns
How do I return an item?
For a full refund please contact us Via Email at CodeRedPeriodProducts@gmail.com within 14 days of receipt of the item and return in an unused state with all items accounted for and undamaged.
Returns and refunds
To request a full refund, please contact Code Red Period Products within 14 days of receiving your order. Items must be returned unused and with all items accounted for. Return shipping fees may apply.
Items excluded from standard refunds
- Swimwear
- Underwear
- Customised items
- Products that cannot be resold for hygiene reasons
If an item arrives damaged in transit or is faulty, please contact us as soon as you notice the issue.
Exchanges
If an item is damaged during transit or is faulty, you can request a replacement or refund within 14 days of receiving the item.
Contact Code Red to start a return, refund or exchange request.
How long does it take to process my return?
Once we receive the items and have checked for damages your refund will be processed and should take 5-7 business days to return to your bank account. Upon receiving your items and conducting a thorough damage inspection, we will initiate the refund process. Please allow 5-7 business days for the funds to reflect in your bank account.